Reservations

​* Reservations must be done by Dispatch Only *

Single resource reservations are for individual resources who are:

• Responding to an Incident
• Have a valid resource order
• Require a heavy-duty truck (3/4-ton and 1-ton) OR require rental and are not self-sufficient.
• **If not able to say YES to ALL 3 of the lines above, DO NOT USE NERV. Renters must use their agency standard travel reservation system.

CLICK HERE to go to Enterprise's live reservation site for reserving

• Regular size trucks, SUV, Van, Car
• These vehicles may be used on any surface the standard vehicle tires are appropriate.
• This is a live site and allows reserving of vehicles 24/7.
• When using this site you will get instant confirmation and no need for a callback from Enterprise.
• If requiring a 4x4, the renter will have to confirm it with that rental location before picking up the vehicle.
• Vehicle pick up is determined by branch operation hours.
• Operation hours are shown on the site when choosing the location to pick up your vehicle.
• Ensure the reservation is made for a time that is within the operating hours of the branch.

Enterprise HD Truck Locations and Hours

Enterprise Local Point of Contact List for NERV

CLICK HERE to submit reservation form for HD Vehicle

This is not a live site, please keep in mind, this is a request form going to an associate so please allow for the two hour window during business hours to receive a response.

• For HD truck location and hours, weekdays (and weekend hours *in some locations*) - please see the attachment above.
  • Once the request has been submitted an associate from Enterprise will contact the requester/renter via the contact number/email provided on the form to confirm the reservation.
  • Check with the Enterprise representative to verify that you have the correct location and pick up time for the vehicle.
  • If the requester/renter has not received a call/email back with confirmation of the rental within 2 hours during business hours, ensure they have checked their spam/junk e-mail first. If no call/email has been received, call the Enterprise Support line: 844-665-4702 (Mon - Fri 8:00 - 17:00 CST)
  • Dispatch, please ensure you include your e-mail on the request.
    • On the form the last required entry is for “Overhead Dispatch Center.” This is where you enter the dispatch center’s email address, not the name of your dispatch center.
  • You will receive an automated response confirming you made the request. This is a confirmation of request, not a reservation.
• The reservation is NOT confirmed until you receive a call or e-mail stating you have a reservation
• KEEP IN MIND that these vehicles are not available at airports and may be at an offsite truck rental location.
• 3/4 or 1-Ton 4x4 Pickup w/ off-road use approved tires

Pool Vehicle Reservations are vehicles intended for incident use only.

• Managed by ground support, dispatch, buying team or local district.
• Able to be utilized on multiple incidents and operators.
• Must have a main point of contact who is responsible for the vehicle, its usage and the NERV Payment Cover Sheet.
• A separate Equipment Resource Order (E#) is required for each vehicle being requested.
• Once the vehicle has been returned to Enterprise it is the responsibility of the host incident/unit to ensure the NERV Payment over Sheet and all required documents are submitted to NERV.

CLICK HERE to submit reservation form for Pool Vehicle

• This is not a live site.
• Once the request has been submitted an associate from Enterprise will contact the requester via the contact number/email provided on the form to confirm the reservation.
• The reservation is NOT confirmed until this has happened.
• If you have not received a call/email back with confirmation of your rental within 2 hours call the Enterprise Support line: 844-665-4702 (Mon - Fri 8:00 - 17:00 CST)
• KEEP IN MIND that HD vehicles are not always available at airports and may be at an offsite truck rental location.
• Truck rental locations are not all available for evening/weekend pick up.
• Check with the Enterprise representative to verify that you have the correct location and pick up time for the vehicle.